If you have issues accessing your account, there are a few self-help steps that can solve most account related issues.
If you have trouble logging in to your account, start by requesting a password reset.
If you try to rest your password and it doesn't recognize your email address, make sure the email you enter is the email address used when you signed up for your account. Try email addresses you may have used in the past to sign up for access. If that doesn't work, then contact our support team using the form below.
Reset Your Password Here
I Don't Have a Premium Account But I Want One
If you don't currently have an account, visit our subscription page to sign up and get immediate access.
Get Immediate Premium Access
I Would Like to Reactivate My Account
If you had an account that expired, and you would like to reactivate it, simply login with your username and password. You must login first to keep your same account. You will be logged in as a "Free Member". Proceed to the "Upgrade Account" page and check out. The website will recognize your user account and grant you access again once you set up your subscription.
Update My Billing or Paypal Information
If you need to update your payment or billing information for your premium subscription, follow the instructions below. If you are a monthly donor, and your credit card information should change, please email firstname.lastname@example.org.
Cancel My Subscription
If you can cancel your subscription, click the link below to cancel your credit card or Paypal subscription.
If None of That Helps...
If all else fails, send us an email with your issues, and one of our support personnel will help you resolve it. Select the reason for contacting below as "Account Issues" and be sure to include your username so we can diagnose and fix the issue for you.